What leads to an Order Alert on my purchase?

While purchasing a service or product on our website, you may receive a message warning that your order has been cancelled and marked as an order alert.

Several factors can trigger an order alert on your purchase:

• Billing information mismatch: If the billing information provided (name, address, credit card details) does not match what is on file with your bank or payment provider, it may raise a red flag.
• Geographical discrepancies: If your ordering IP address or location differs from your contact address, it may raise suspicion.
• Payment method issues: Certain payment methods (e.g., prepaid cards, foreign cards, or methods frequently associated with fraud) can trigger additional scrutiny.

Note:
• If your order is marked as an order alert and held for manual review, please check that your account country address matches your current Geo IP location.
• Also, ensure you are not using a VPN or an Anonymous Proxy IP while placing your order. Using a VPN or Anonymous Proxy IP can create mismatches, resulting in your order being rejected.

If the error persists, kindly contact our customer support team to complete the order manually. In some cases, supporting documentation, such as a photo of your identification, may be requested for verification.