Z.com is committed to protecting your Personal Data (as defined below), and seeks to be in compliance with the applicable legislation and rules pertaining to the collection, use, disclosure and retention of Personal Data in Singapore and the Philippines. This includes the Personal Data Protection Act 2012 (No. 26 of 2012) (the "PDPA"), the provisions pertaining to the Do Not Call Registry (the "DNC") set out therein, and the Philippine Data Privacy Act of 2012 (R.A. No. 10173) (the "DPA") and its implementing rules and regulations (IRR).
This Z.com Data Protection Policy (the "Policy") aims to keep you, the customer, informed on how Z.com manages your Personal Data. You are advised to read this Policy carefully before using any of our products or services (hereinafter referred to as "Services") or creating an online account with Z.com (the "Account").
This Policy is expressly referred to in the Z.com Master Service Agreement (the “MSA”), the Z.com Pre-Pay Terms and Conditions (the “Pre-Pay Terms”) and the Z.com Domain Name Registration Service Order, Z.com Hosting Service Order and Z.com SSL Service Order.
This Policy governs the rights and obligations vis-à-vis Z.com and yourself in relation to the collection, use, disclosure and retention of your Personal Data, and supplements (but does not supersede or replace) the MSA, Pre-Pay Terms and Orders.
By using any of the Services provided by Z.com, or by creating an Account with Z.com or entering into the MSA, Pre-Pay Terms or any relevant Order(s) with Z.com, you are hereby informed of the processing of your Personal Data including retrieval, collection, use, disclosure and/or retention in accordance with the terms set forth in this Policy.
You further represent, warrant and acknowledge that should any Personal Data of a third-party be disclosed to us by you, the consent of such third-party has been obtained for the retrieval, collection, use, disclosure and/or retention of his/her Personal Data in accordance with the terms set forth in this Policy. In the event that such consent has not been obtained, you shall indemnify us for all claims, losses, damages and/or liabilities howsoever arising from such failure to obtain consent. Any consent given in accordance with this Policy shall also constitute consent for the purposes of the Spam Control Act (Cap 311A, 2008 Rev. Ed. Sing.) or any other applicable legislation.
Z.com expressly reserves the right to amend this Policy at any time, in its sole and absolute discretion, in order to meet the changes in business demands, industry trends or changes in legal or regulatory requirements (as the case may be). You will be notified of such amendment through appropriate means before its effective date, and will be given an opportunity to consent to new purposes or manner of processing, if any. The Policy, as amended from time to time, shall be made available on this page at the following link : https://cloud.z.com/my/privacy/ . You are advised to refer to this page regularly to be apprised of the updates to this Policy.
Personal Data is defined under the PDPA as "data, whether true or not, about an individual who can be identified
The Personal Data collected by Z.com varies with the kind and nature of the Service provided. Examples of such Personal Data include (but is not limited to) the following:
Notwithstanding, Z.com will not collect your NRIC, FIN or Passport Number unless permitted by the PDPA or any other applicable laws or regulations.
Personal Data is generally collected via the following means:
We do not automatically collect Personal Data when you browse our websites, unless you have logged into your account with your account details or provided us with such Personal Data on your own volition.
You shall ensure that all Personal Data provided by you is true, correct, accurate, complete and up to date, and we are entitled to rely on the accuracy, veracity, correctness, completeness and contemporaneousness of all such Personal Data provided to us. A failure on your part to do so may affect our provision of Services to you and may attract civil and/or criminal liabilities under the law. In such an event, by utilising our Services, you are deemed to have consented to the release of any information to any governmental authorities upon their request as may be required by law. Please ensure that you contact us for any corrections or changes in Personal Data at the soonest possible instance.
You shall ensure with any authorized document(s) that in the event any Personal Data of a third-party is provided to the Company (for example the Personal Data of your family members and/or employees), you have obtained the consent of such third-party to the retrieval, collection, use, disclosure and retention by and on behalf of the Company, of such Personal Data of the third-party in accordance with this Policy.
Z.com collects, uses, discloses and/or retains your Personal Data for the following purposes:
Unless required or permitted by any relevant law, regulation, notice or government authority, and subject to paragraph 3.3 below, we will not collect, use, disclose or retain your Personal Data for any other purpose other than those listed above.
We may collect, use, disclose or retain your Personal Data for any other purpose other than those listed above, if we have disclosed to you such other purpose and obtained your consent for the collection, use, disclosure or retention of your Personal Data for that purpose.
Z.com will cease to retain your Personal Data if it is reasonable to assume that:
Z.com shall take reasonable measures to prevent the unauthorised disclosure of your Personal Data to any third parties.
Subject to the provisions of any applicable law, Z.com may disclose your Personal Data to the following parties in connection with the purposes listed under paragraph 3 above:
provided that, in any case where your Personal Data is transferred to any of the aforementioned parties outside of Singapore (including but not limited to GMO Internet, Inc., the controlling company of Z.com in Japan), we will ensure that such parties provide a standard of protection to Personal Data so transferred that is comparable to the protection under: (1) the PDPA, unless such requirement is waived by the Personal Data Protection Commission (the "Commission") in accordance with the PDPA, and (2) the DPA when applicable. A DSA with each of the aforementioned parties shall be made available upon request as required by law.
Z.com shall take reasonable security arrangements to prevent any unauthorised access, collection, use, disclosure, copying, modification or disposal of your Personal Data, as well as to guard against such similar risks.
These measures include the setting up of firewalls, establishing internal controls and data management policies, training and vetting employees who handle Personal Data and regular independent checks by security professionals.
Whilst we strive to protect your Personal Data, we cannot guarantee the security of such Personal Data transmitted to us over the Internet or collected by us in connection with the provision of Services, or that our websites will be impervious to malicious codes or attacks. We urge that you take steps to protect your Personal Data, including utilising a strong alphanumeric password, changing your passwords often, and ensuring that your browser(s) and computing device(s) are secured against network-based threats.
You shall undertake to keep your username and password confidential at all times and not to disclose or permit the same to be disclosed to any unauthorised party. You further undertake to inform us as soon as reasonably practicable, should you know or suspect that the confidentiality of your username and/or password has been compromised in anyway whatsoever, or if there has been any unauthorised or fraudulent access to or use of your Account.
In the event that Z.com has credible grounds to believe that an incident of Personal Data breach has occurred, we will take reasonable and expeditious steps in accordance with the PDPA or the DPA (as the case may be). However, Z.com shall not be liable for any losses, damages, claims or liabilities arising out of any security breaches and/or unauthorised or fraudulent access to or use of your Account or Personal Data.
A cookie is a small piece of data that is stored in your web browser when your browse certain websites. This data can then be retrieved by the owner of the website the next time you visit the website.
Cookies are used by Z.com on its websites for the following purposes:
Z.com’s website shall obtain your consent for collection of cookies upon first viewing of the website based on the purposes for which they are collected.
The Z.com websites may also contain links to third-party websites. These third-party websites may collect, disclose, use or retain your Personal Data for such purposes and in accordance with such privacy policies as may be determined by the relevant third-parties.
The DNC established under the PDPA allows individuals to opt out of receiving marketing or promotional phone calls, text messages or faxes ("Marketing Messages") on their Singapore telephone numbers.
This does not apply to information or service-related messages which Z.com may, from time to time, send to you in connection with the provision of our Services.
Z.com respects your choice and seeks to comply with the PDPA and the regulations pertaining to the DNC therein. If you have registered your Singapore telephone number with the DNC, Z.com will not send you any Marketing Messages. Please note that the effective date of registration with the DNC is thirty (30) days from the date of registration. You may continue to receive Marketing Messages from Z.com in the interim period.
Additionally, if you have given Z.com prior consent to the receipt of Marketing Messages, Z.com may still send you such Marketing Messages, until you have withdrawn your consent.
If you have registered your Singapore telephone number with the DNC but would like to be kept up to date on the latest promotions and offers available from Z.com, you may indicate your consent to the receipt of Marketing Messages by signing up to our newsletter at firstname.lastname@example.org. Examples of such Marketing Messages include:
You may, at any time and upon the giving of Reasonable Notice to us (as defined below), withdraw your consent given in accordance with this Policy, the MSA, the Pre-Pay Terms or any relevant Order in relation to the collection, use, disclosure and/or retention of your Personal Data.
Reasonable Notice shall be given in writing via email or by letter setting out clearly your intention to withdraw your consent to the collection, use, disclosure and/or retention of your Personal Data in relation to any or all of the purposes listed in paragraph 3 or to any or all of the persons listed in paragraph 4.
Upon your withdrawal of consent, Z.com will assess the implications, if any, of such withdrawal on the performance of its obligations under the MSA, Pre-Pay Terms and/or any relevant Orders. In the event that Z.com is of the opinion that the performance of its obligations under the MSA, Pre-Pay Terms and/or any relevant Orders or provision of Services to you is affected owing to your withdrawal of consent, Z.com shall be entitled to terminate the provision of any part of or all of its Services to you. In such event, our rights and remedies in law and in equity are expressly reserved.
Z.com will keep your personal data accurate and up to date within the necessary scope to achieve the relevant purpose. Subject to the provisions of the PDPA or with applicable laws and regulations, you may:
Within thirty (30) days upon receiving your request, Z.com shall:
You may request receipt or transmission of the Personal Data that you have provided to us where we are using your Personal Data based on consent or performance of a contract, to another organisation, in a machine-readable form.
You may complain to the relevant data privacy authority if your data privacy rights are violated, or if you have suffered as a result of unlawful processing of your Personal Data.
You may also contact us if you have any other queries, require further clarification or wish to give us your feedback with regards to the terms set out in this Policy.
Please contact us via email or letter at our contact details set out below, if you wish to exercise any of the above rights in connection to your Personal Data.
Address: Cerulean Tower, 26-1 Sakuragaokacho, Shibuya-ku, Tokyo 150-8512, JAPAN
This Policy and your use of the Services and Z.com's websites shall be governed in all respects by the laws of the Republic of Singapore and the Philippines, to the applicable extent.
Last updated on 25 March 2022
Capitalised terms in this Policy have the meanings given to them in the Z.com Master Service Agreement unless otherwise defined. "We", "our" and "us" refer to all GMO INTERNET GROUP