Z.com is committed to protecting your Personal Data (as defined below), and seeks to be in compliance with the applicable legislation and rules pertaining to the collection, use, disclosure and retention of Personal Data in Singapore. This includes the Personal Data Protection Act 2012 (No. 26 of 2012) (the "PDPA"), and the provisions pertaining to the Do Not Call Registry (the "DNC") set out therein.
This Z.com Data Protection Policy (the "Policy") aims to keep you, the customer, informed on how Z.com manages your Personal Data. You are advised to read this Policy carefully before using any of our products or services (hereinafter referred to as "Services") or creating an online account with Z.com (the "Account").
This Policy is expressly referred to in the Z.com Master Service Agreement (the “MSA”), the Z.com Pre-Pay Terms and Conditions (the “Pre-Pay Terms”) and the Z.com Domain Name Registration Service Order, Z.com Hosting Service Order and Z.com SSL Service Order.
This Policy governs the rights and obligations vis-à-vis Z.com and yourself in relation to the collection, use, disclosure and retention of your Personal Data, and supplements (but does not supersede or replace) the MSA, Pre-Pay Terms and Orders.
By using any of the Services provided by Z.com, or by creating an Account with Z.com or entering into the MSA, Pre-Pay Terms or any relevant Order(s) with Z.com, you hereby consent to the retrieval, collection, use, disclosure and/or retention of your Personal Data in accordance with the terms set forth in this Policy.
Your further represent, warrant and acknowledge that should any Personal Data of a third-party be disclosed to us by you, the consent of such third-party has been obtained for the retrieval, collection, use, disclosure and/or retention of his/her Personal Data in accordance with the terms set forth in this Policy. In the event that such consent has not been obtained, you shall indemnify us for all claims, losses, damages and/or liabilities howsoever arising from such failure to obtain consent. Any consent given in accordance with this Policy shall also constitute consent for the purposes of the Spam Control Act (Cap 311A, 2008 Rev. Ed. Sing.) or any other applicable legislation.
Z.com expressly reserves the right to amend this Policy at any time, in its sole and absolute discretion, in order to meet the changes in business demands, industry trends or changes in legal or regulatory requirements (as the case may be). The Policy, as amended from time to time, shall be made available on this page at the following link : https://cloud.z.com/sg/privacy/ . You are advised to refer to this page regularly to be apprised of the updates to this Policy.
Personal Data is defined under the PDPA as "data, whether true or not, about an individual who can be identified
The Personal Data collected by Z.com varies with the kind and nature of the Service provided. Examples of such Personal Data include (but is not limited to) the following:
Personal Data is generally collected via the following means:
We do not automatically collect Personal Data when you browse our websites, unless you have logged into your account with your account details or provided us with such Personal Data on your own volition.
You shall ensure that all Personal Data provided by you is true, correct, accurate, complete and up to date, and we are entitled to rely on the accuracy, veracity, correctness, completeness and contemporaneousness of all such Personal Data provided to us. A failure on your part to do so may affect our provision of Services to you and may attract civil and/or criminal liabilities under the law. In such an event, by utilising our Services, you are deemed to have consented to the release of any information to any governmental authorities upon their request.
You shall ensure that in the event any Personal Data of a third-party is provided to the Company (for example the Personal Data of your family members and/or employees), you have obtained the consent of such third-party to the retrieval, collection, use, disclosure and retention by and on behalf of the Company, of such Personal Data of the third-party in accordance with this Policy.
Z.com collects, uses, discloses and/or retains your Personal Data for the following purposes:
Unless required or permitted by any relevant law, regulation, notice or government authority, and subject to paragraph 3.3 below, we will not collect, use, disclose or retain your Personal Data for any other purpose other than those listed above.
We may collect, use, disclose or retain your Personal Data for any other purpose other than those listed above, if we have disclosed to you such other purpose and obtained your consent for the collection, use, disclosure or retention of your Personal Data for that purpose.
Z.com will cease to retain your Personal Data if it is reasonable to assume that:
Z.com shall take reasonable measures to prevent the unauthorised disclosure of your Personal Data to any third parties.
Subject to the provisions of any applicable law, Z.com may disclose your Personal Data to the following parties in connection with the purposes listed under paragraph 3 above:
provided that, in any case where your Personal Data is transferred to any of the aforementioned parties outside of Singapore, we will ensure that such parties provide a standard of protection to Personal Data so transferred that is comparable to the protection under the PDPA, unless such requirement is waived by the Personal Data Protection Commission (the "Commission") in accordance with the PDPA.
Z.com shall take reasonable security arrangements to prevent any unauthorised access, collection, use, disclosure, copying, modification or disposal of your Personal Data, as well as to guard against such similar risks.
These measures include the setting up of firewalls, establishing internal controls and data management policies, training and vetting employees who handle Personal Data and regular independent checks by security professionals.
Whilst we strive to protect your Personal Data, we cannot guarantee the security of such Personal Data transmitted to us over the Internet or collected by us in connection with the provision of Services, or that our websites will be impervious to malicious codes or attacks. We urge that you take steps to protect your Personal Data, including utilising a strong alphanumeric password, changing your passwords often, and ensuring that your browser(s) and computing device(s) are secured against network-based threats.
You shall undertake to keep your username and password confidential at all times and not to disclose or permit the same to be disclosed to any unauthorised party. You further undertake to inform us as soon as reasonably practicable, should you know or suspect that the confidentiality of your username and/or password has been compromised in anyway whatsoever, or if there has been any unauthorised or fraudulent access to or use of your Account.
Z.com shall not be liable for any losses, damages, claims or liabilities arising out of any security breaches and/or unauthorised or fraudulent access to or use of your Account or Personal Data.
A cookie is a small piece of data that is stored in your web browser when your browse certain websites. This data can then be retrieved by the owner of the website the next time you visit the website.
Cookies are used by Z.com on its websites for the following purposes:
The Z.com websites may also contain links to third-party websites. These third-party websites may collect, disclose, use or retain your Personal Data for such purposes and in accordance with such privacy policies as may be determined by the relevant third-parties.
The DNC established under the PDPA allows individuals to opt out of receiving marketing or promotional phone calls, text messages or faxes ("Marketing Messages") on their Singapore telephone numbers.
This does not apply to information or service-related messages which Z.com may, from time to time, send to you in connection with the provision of our Services.
Z.com respects your choice and seeks to comply with the PDPA and the regulations pertaining to the DNC therein. If you have registered your Singapore telephone number with the DNC, Z.com will not send you any Marketing Messages. Please note that the effective date of registration with the DNC is thirty (30) days from the date of registration. You may continue to receive Marketing Messages from Z.com in the interim period.
Additionally, if you have given Z.com prior consent to the receipt of Marketing Messages, Z.com may still send you such Marketing Messages, until you have withdrawn your consent.
If you have registered your Singapore telephone number with the DNC but would like to be kept up to date on the latest promotions and offers available from Z.com, you may indicate your consent to the receipt of Marketing Messages by signing up to our newsletter at email@example.com. Examples of such Marketing Messages include:
You may, at any time and upon the giving of Reasonable Notice to us (as defined below), withdraw your consent given in accordance with this Policy, the MSA, the Pre-Pay Terms or any relevant Order in relation to the collection, use, disclosure and/or retention of your Personal Data.
Reasonable Notice shall be given in writing via email or by letter setting out clearly your intention to withdraw your consent to the collection, use, disclosure and/or retention of your Personal Data in relation to any or all of the purposes listed in paragraph 3 or to any or all of the persons listed in paragraph 4.
Upon your withdrawal of consent, Z.com will assess the implications, if any, of such withdrawal on the performance of its obligations under the MSA, Pre-Pay Terms and/or any relevant Orders. In the event that Z.com is of the opinion that the performance of its obligations under the MSA, Pre-Pay Terms and/or any relevant Orders or provision of Services to you is affected owing to your withdrawal of consent, Z.com shall be entitled to terminate the provision of any part of or all of its Services to you. In such event, our rights and remedies in law and in equity are expressly reserved.
Subject to the provisions of the PDPA, you may:
Please contact us via email or letter at our contact details set out below, in relation to any withdrawal of consent or request for access to or correction of Personal Data
Address: 23/F Zuellig Building, Makati Avenue corner Paseo de Roxas, Makati City 1226
You may also contact us if you have any other queries, require further clarification or wish to give us your feedback with regards to the terms set out in this Policy.
This Policy and your use of the Services and Z.com's websites shall be governed in all respects by the laws of the Republic of Singapore.
Last updated on 6 October 2015
Capitalised terms in this Policy have the meanings given to them in the Z.com Master Service Agreement unless otherwise defined. "We", "our" and "us" refer to all GMO INTERNET GROUP