Note: The list of payment methods differs according to your country location. Only two payment method options are available for other countries (e.g. USA). As seen from the following sample invoice.

Note: For the Gcash by Dragonpay option, the Pay Now button is sometimes greyed out and not clickable. This means there is a temporary disconnection from the API Gateway. Please settle your invoice later. Alternatively, you may process a bank transfer from your Gcash application and send us your payment transaction receipt for verification. Otherwise, you can select other payment options from the list.

Note: As long as it does not fall under the money-back guarantee program for the specific product, you will not be eligible to have the money back for this service.

Note: Cancellation for domain registration once active is not possible. Domain will be automatically terminated upon expiration. You have the option to transfer your domain to another registrar if you do not wish to keep your service with us.

Note: Service can only be renewed and recoverable within 30 days after web hosting expiration.

Note: For a full refund of the web hosting services, we will deduct the cost of the free domain and any applicable fee. Newly registered or renewed domains are non-refundable. The refund only applies to customers who purchased web hosting plans with one-year and above subscriptions.

Customers can easily cancel their invoices directly from their Z.com Client Area, allowing them to reorder with their preferred payment method or request a new invoice for renewals.

To cancel an invoice directly from the Z.com Client Area,

1. Go to our Sign-in page.

2. Enter your Email Address and Password, and proceed to log in.

3. On the left side of the top navigation bar, click on the Billing drop-down menu and click My Invoices or INVOICES directly.

4. Click on the specific Unpaid invoice number to be redirected to the PDF version of the invoice.

5. Click on the CANCEL INVOICE option to cancel that invoice.

Done!