A CNAME record serves as a means to link one domain to another by acting as an alias. Commonly, CNAME records find applications directing traffic to a specific host or redirecting a domain’s “www” variant to its non-www counterpart. This record type is widely employed in web development platforms like WordPress and Squarespace.
Given that CNAME serves as an alias record, its utilisation may lead to confusion and potential issues if not employed correctly. Therefore, we have provided some critical considerations for your reference:
- In contrast to an A record, CNAME records cannot resolve to an IP address.
- CNAME cannot resolve to URLs containing special characters like “:” and “/” – for instance, “http://z.com/support”.
- If you intend to direct a domain to a specific URL, utilising our URL forwarding service is advisable rather than relying on CNAME.
- It is imperative that CNAME records always include a value in the Host field and should never be left blank. Failing to do so could lead to the record overwriting other existing DNS records, including MX records, which would disrupt email configuration for the domain.
1. Go to our Sign-in page. Enter your Email Address and Password, and proceed to log in.
2. Click on the Domains drop-down menu and click My Domains.
3. Click on the settings icon on the right side of your domain.
4. Click DNS Management on the left side under Manage.
5. Click Go to cPanel.
6. Upon being redirected to the Zone Editor, click + CNAME Record.
7. Add the CNAME record accordingly before saving changes by clicking Add A CNAME Record.