As the transaction is automatically deducted for Credit Card and PayPal, cancelling invoices or changing payment methods is no longer possible.
For Online Banking via Dragonpay and Bank Transfer, invoice cancellation and payment method changes are still possible. However, the request must be forwarded to our admins by our support team for manual invoice cancellation.
You may contact our support team via LiveChat between 9 am and 6 pm (GMT+8) from Monday to Friday, providing us with the invoice number*.
Alternatively, you may send us a live ticket to contact us after 6 pm (GMT+8), and our support team will get back to you as soon as possible.
*Invoice numbers can be located directly through your Z.com account.