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Written by Amber
June 26, 2024

My domain is in ClientHold?

A domain in ClientHold status typically indicates that it is temporarily suspended due to a lack of email verification within the given time frame (14 days after registration). The on-hold domain will cease to operate, website and email will not be accessible until the registrant’s email in the WHOIS database has been verified.

Verification email — The Internet Corporation for Assigned Names and Numbers (ICANN) requires the updated contact information to be verified. This often involves the domain registrar sending a verification email to the new contact address to confirm the change. The contact must respond to this verification request to confirm the changes.

When is Email Address Verification Necessary?

Domain information verification is the process of confirming the validity of the domain registrant’s email address. Verification is required if any of the following conditions are met:

• Newly registered domain (including bulk domain purchase)
• Changing the email address of the registrant in the WHOIS information (unverified one)
• Transferring the domain from other providers to Z.com

Note
• This applies to all domains except ccTLDs (country code top-level domains).
• Once an email address has been successfully verified, it will not require verification again, even if it is used for a new domain.

The procedure has a deadline, and domains that have not completed the verification by the deadline will be subject to usage restrictions.

How do we resolve the ClientHold status?

An important email requiring verification was sent to the email contact listed on the domain’s WHOIS record. After a set amount of time (14 days), with no response from that email, the registrar suspended the domain entirely by setting it into ClientHold status.

To activate the domain under pending (ClientHold) status for:

1. Newly registered domains

Verify your email using the verification email received in the email address you used upon registration.

2. Recently modified domain contact

Locate the email received in the inbox of the new email address you updated to confirm the contact change information.

Note: As per ICANN policies when you update your domain’s contact information, email address verification is necessary.

3. Recently transferred domain

Confirm the accuracy of your domain contact information. If changes are necessary, follow the instructions on updating your domain contact information. Click here and choose the option to send the email confirmation to the [New Registrant] and [Current Admin] contacts. Two identical emails will be sent for verification. Please ensure you can access the email you used to set up your domain contact information.

Details of the verification email

Sender email address (From) : verification-noreply@onamae.com

Destination email address (To) : The registrant’s email address registered in the domain’s WHOIS information

Email Subject

Before restriction : [IMPORTANT] Request for Email Address Validation

After restriction    : [IMPORTANT] Notification of Suspension of Domain Name Registration

After verified successfully : [IMPORTANT] Your Email Address Verified Successfully

Once accepted and the steps in the verification link are followed, do allow some time for our registrar to update and remove the ClientHold status.

* Kindly check for emails within your spam/junk folder if there are none within your inbox.

Note: Ensure you have access to the email registered at your Registrant and Admin Email to receive the email confirmation to update your domain contact information. If you are still unable to locate the email, please feel free to contact us, and we will resend it to you.

Click here for a guide on updating domain WHOIS/contact information. By changing your WHOIS information, emails will be automatically resent to the new email address.

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