When you register a new domain with Z.com and the registration is successful, the domain should appear as Active in your Z.com client area’s domains menu. This indicates that the domain is activated and ready for use.
Occasionally, it may appear with the status Pending Registration.
In some cases, a newly registered domain may not be activated and ready for use, appearing with the status Pending Registration. This can happen for various reasons, but the most common ones are:
1. Account information needs to be updated
1.1 Account information contains invalid characters or symbols
Non-English or special characters are included in your account information (our system only allows a-z, A-Z, 0-9). Please ensure that your account details are written using only English alphabet letters.
1.2 Account information is too long or incorrect, and the account address is too lengthy and unverifiable for registration
Too long information on your Address 1. Please split your contact address information into Address 1 and Address 2 fields.
Once you have accessed your Z.com Client Area, right side drop-down menu > Account Details > update your Address information accordingly > Save Changes.
You may also click here for a guide on updating your Z.com account profile information.
1.3 Phone number is too long or incorrect
Ensure that the phone number in your account details is correct.
2. The domain is already registered somewhere else
(even though the invoice has been generated and payment has successfully gone through)
In this case, kindly provide our customer support team with a new domain name as a replacement.
3. Unpaid invoice due to bank transfer selected as the payment method
For bank deposits/transfers, our accounts team needs to verify the payment first before manually processing the order.
In this case, kindly provide our customer support team with a screenshot of your transaction slip.
4. Some premium domains that Z.com does not support
You have registered a specific premium domain with a domain extension that is currently not supported.
The first registration price is higher for premium domains, but the renewal price is the same as that of a common domain.
For example, the registration price of 4trip.com is PHP 1,007,888, and the renewal price is PHP 580.00 (up-to-date price; prices vary depending on any ongoing promotions, discounts, or changes).
If you are still unsure how to handle this, do not worry. Our customer support team is here to assist you. Simply contact us through LiveChat or by sending us a live ticket. Provide us with your Z.com account name, email address registered on/used to log in to your account, or invoice number.