Z.com Philippines

Account Management

All the guides about managing your Z.com account

Written by Amber
August 23, 2023

Request a cancellation from Z.com

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We provide two options for cancellation regarding our services – (a) immediate and (b) at the end of your billing period.

(a) Immediate cancellation will cover cancelling your service right away. As long as it does not fall under the money-back guarantee program for the specific product, you will not be eligible for having the money back for this service.

(b) Cancellation at the end of your billing period would mean that you will not receive an invoice for your service renewal, and it will be cancelled once it expires.

Note: For domains, it cannot be cancelled because of the way they operate. Once a domain name is registered, it cannot be deleted and will remain under your ownership until it expires. 

Only the end of the billing period type of cancellation is viable for domains. You can transfer it to another registrar if you do not wish to keep it with us.

Unpaid invoices can also be cancelled upon request. 

To submit a cancellation request,

  1. Contact our customer support team via LiveChat or send us a live ticket. And provide us with your Z.com account name or email address registered on/used to log in to your account.
  2. Our customer support team will then process your cancellation request accordingly.

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