How do I change my Z.com account login email address?

The email address on your account is a significant detail that allows the email account holder to receive important updates, billing notices, and more. Most importantly, the email account holder can change the primary account password, giving them full possession of the account. For these reasons, the email address must belong to the account owner.

Before changing the email address you use to log in to your Z.com account, note that our system uses the login email address as your account username. The email address used in your Account Details can differ from the login email address.

What is the difference between the email address in Account Details and Your Profile?

The email address in

Account Details: used to receive all important email notifications regarding your account and services
Your Profile: used for account login only

• If you want to change the email address used to receive emails related to your account and services, please update the email address in Account Details.
• If you want to change the email address used for login, please update the email address in Your Profile.

 

Encountering Login Details Incorrect. Please try again. error upon login after making changes.

If so, it is likely because you updated the email address in Account Details, but the email address (saved in Your Profile) has not been updated yet. Please use the old email address to log in first.

Note: To avoid confusion, we recommend changing and updating the email addresses in both Account Details and Your Profile. This means using the same email address for both login and receiving emails related to your account and services.

To resolve the login error, update the email address in Your Profile:

1. Go to our Sign-in page.

2. Enter your old Email Address and Password, and proceed to log in.

3. On the right side of the top navigation bar, click on the drop-down menu and click Your Profile.

4. Update the email address in the Email Address field, then Save Changes.

5. To test changes, log out of your account and log back in using the new email address and your current password.