What led to an Account Creation Alert for my purchase?

An Account Creation Alert can occur when our fraud detection system identifies unusual activity during the signup or purchase process. This security measure protects both our customers and our platform.

Several factors can trigger an Account Creation Alert on your purchase:

• Billing information mismatch: The name, address, or payment details you entered do not match the records on file with your bank or payment provider.
• Geographical discrepancies: Your IP address or physical location significantly differs from the contact or billing address provided.
• Payment method concerns: Using prepaid cards, foreign-issued cards, or payment methods commonly linked to fraudulent activity.
• VPN or proxy usage: Using a VPN, anonymous proxy IP, or masking service while placing your order may cause your IP location to differ from your registered details.

Note:
*If your account registration has been flagged for manual review, you cannot log in or place any order until the verification process is completed.
*To avoid this, ensure your account country matches your current IP location, and avoid using VPNs or proxies when placing your order.

In this case, kindly contact our customer support team by submitting a support ticket or through LiveChat. Our team may request supporting documents, like a valid photo ID, to verify your identity. Once your verification is approved, your account will be unblocked, and you can complete your order.