Domain prices vary depending on the TLD, the number of years you would like to register your domain name, and whether there are any ongoing sale prices during that period. On our full TLDs pricelist, you can​​ check the domain prices for registrations, renewals, and transfers over multiple years (up to 10 years). In addition, you can use the drop-down menus to filter and check the cost for a specific domain.

Any service from us will be suspended upon expiration. The service will be automatically terminated if payment is not received during the set grace period. Customer can process: (a) Immediate cancellation refers to the prompt termination of your service.

Note: As long as it does not fall under the money-back guarantee program for the specific product, you will not be eligible to have the money back for this service.

(b) Cancellation at the end of your billing period will suspend the service upon expiration. The service will enter the suspended state and be automatically terminated after a grace period.

Note: Cancellation for domain registration once active is not possible. Domain will be automatically terminated upon expiration. You have the option to transfer your domain to another registrar if you do not wish to keep your service with us.

Unpaid invoices for renewal or new orders can be cancelled directly from your client billing area. How do I cancel my invoice? To submit a service cancellation request, 1. Contact our customer support team via LiveChat or send us a live ticket, providing us with your Z.com account name or email address registered on/used to log in to your account. 2. Provide the service you want to cancel. Our customer support team will then process your cancellation request accordingly.

It is crucial to renew your services on time to ensure the continuous availability of your online presence and prevent potential downtime or service disruptions. Once your service is nearing expiration, our system will automatically generate and issue a renewal invoice within your Z.com Client Area > My Invoices. However, you can also manually generate renewal invoices early if you wish to renew your services ahead of time. To renew: 1) Domain (active/expired) and active web hosting service You can manually generate a new renewal invoice with your desired payment method directly from your Z.com Client Area simply by following the steps for renewing your domain and web hosting. Once done, the new renewal invoice will be issued and provided within your Z.com Client Area > My Invoices. 1. Go to our Sign-in page. 2. Enter your Email Address and Password, and proceed to log in. 3. Click Renew Now for domain (a) or services (including web hosting) (b). 4. Select your preferred option from the Available Renewal Periods drop-down list, then Add to Cart. 5. Once added, the Order Summary on the right side should be updated with the new configuration. Review and View Cart. 6. Upon reaching the Review & Checkout page, you may use any available coupon codes at this step. Include the promotional code, then Validate Code. If not, double-confirm the order summary before proceeding to Checkout. 2) Expired web hosting and other services Manually generating renewal invoices directly through your Z.com Client Area is unavailable after service expiration. To renew your expired service, you may contact our customer support team through LiveChat or send us a live ticket to generate a renewal invoice.

Note: Service can only be renewed and recoverable within 30 days after web hosting expiration.

We offer a 30-day full money-back guarantee program, which only applies to web hosting plans. Under this program, you can get a 100% refund from the signup date. 1. Contact our customer support team via LiveChat or send us a live ticket, providing us with your Z.com account name or email address registered on/used to log in to your account. 2. Our customer support team will then process your refund request accordingly.

Note: For a full refund of the web hosting services, we will deduct the cost of the free domain and any applicable fee. Newly registered or renewed domains are non-refundable. The refund only applies to customers who purchased web hosting plans with one-year and above subscriptions.

To enhance our service, our system offers multiple payment alternatives for customer convenience. Currently, Z.com accepts the following payment methods: 1) Credit card

Note: Your credit, debit, or prepaid card information is safe with us. We accept most major cards, including Visa and Mastercard.

2) Online banking via Dragonpay • Gcash • ECPay • Other online payments including credit cards issued within the Philippines via Dragonpay 3) PayPal

Note: PayPal is widely operated in over 200 countries/regions and handles 25 different currencies, though its availability is restricted in certain countries.

4) Bank transfer For over the counter or online banking transactions, please send your payment to our Bank account. • Bank: Metrobank Account Name: GMO-Z.com Philippines Inc. Account Number: 292-7-29253375-2

Note: To validate/confirm your transfer/deposit please send us a screenshot copy of your transaction slip for our relevant team verification. You may send us a ticket or forward copy of your payment transaction through LiveChat or at our [email: info.web.ph@z.com]. Bank transfer is limited to the Philippines.