How Does Z.com Handle Refund Requests: Policy and Procedure

We offer a 30-day full money-back guarantee program, which only applies to web hosting plans. Under this program, you can get a 100% refund from the signup date.

1. Contact our customer support team via LiveChat or send us a live ticket, providing us with your Z.com account name or email address registered on/used to log in to your account.

2. Our customer support team will then process your refund request accordingly.

Note: For a full refund of the web hosting services, we will deduct the cost of the free domain and any applicable fee. Newly registered or renewed domains are non-refundable. The refund only applies to customers who purchased web hosting plans with one-year and above subscriptions.