The guide video is available for your reference:   Domain redirection lets you automatically forward visitors from one domain or webpage to another destination URL. This is useful when redirecting traffic to a new website, maintaining multiple domains, or guiding visitors to updated content. In the Z.com Client Area, you can configure domain redirection for your domain without a web hosting service or advanced technical knowledge. If your domain is connected to a web hosting service with us, it is recommended to configure the redirect through cPanel instead. This guide will show you how to set up domain redirection in the Z.com Client Area. Note: • If you do not yet have a domain registered with us, you can visit our Domain Registration page to compare available domain extensions (TLDs), pricing, and any promotional offers that best suit your needs. • Domain redirection may take some time to apply due to DNS propagation. • Ensure that the destination URL is accessible and entered correctly before saving the redirect settings. • Redirecting a domain does not transfer website files or hosting content; it only forwards visitors to another URL. 1. Go to our Sign-in page. 2. Enter your Email Address and Password, and proceed to log in. 3. On the left side of the top navigation bar, click on the Domains drop-down menu and click My Domains or DOMAINS directly. 4. Aligned with the domain you would like to set up redirection for, click on the drop-down menu and click Redirects. 5. On the left side of the page, click + Redirects. 6. On the Redirects page, configure the following settings: • Source URL (Forwarded From): This refers to the domain, subdomain, or specific page that visitors will be redirected from. - Leave the subdomain and directory name fields blank to redirect the main/root domain directly. - Enter a subdomain if you would like to redirect only a specific subdomain (e.g., blog.example.com). - Enter a directory name if you would like to redirect only a specific page or directory (e.g., example.com/support). • Destination URL (Forwarded To): This refers to the destination URL where visitors will be redirected to after accessing the source URL. - Enter the full destination URL where you would like visitors to be redirected (e.g., mybrand.com). 7. Select the checkbox acknowledging that Redirect settings are only applicable for the following nameservers: 01.dnsv.jp, 02.dnsv.jp, 03.dnsv.jp, and 04.dnsv.jp. Then click Confirm to proceed. Note: Existing website, email, or other services associated with the domain may be affected after enabling the redirect, especially if the domain is currently connected to a hosting provider. Review your current configuration before saving the redirect settings. 8. At the bottom of the Redirects page, you will find an Advanced Settings section with additional configuration options for your domain redirection (*this section is optional; you can adjust these settings if needed). • Redirect Types: Choose how you want your domain redirection to work. - Permanent (301): Recommended for long-term redirects. This option informs search engines that the domain has permanently moved to a new destination URL. - Temporary (302): Recommended for short-term redirects, such as temporary maintenance or testing purposes. Visitors will be temporarily redirected while the original URL remains active. - Masked (URL Frame): Displays the destination website while keeping the original domain name visible in the browser address bar. • www. Redirection: This setting controls whether your domain uses the www version or the non-www version. - When enabled, visitors will be automatically redirected to your preferred format (either www.mybrand.com or mybrand.com), ensuring only one version of your domain is used. • Subdirectory Settings: This setting determines whether the redirect applies to the main domain only or also to its subpages. - When enabled, redirection will also apply to all URLs under your domain (e.g., /blog, /contact, /support, etc.), ensuring the entire website follows the same redirect rule. 9. Once done, click Add Redirects. 10. Done! Successfully setting up domain redirection should look like the following, with the redirects added successfully prompt. You may also click the drop-down menu to view the list of destination URLs and Delete Redirects from there if needed.

In some cases, registering a domain name may require supporting documents, such as a government-issued ID or business registration. This is typically due to a mismatch between the registrant’s details and the domain extension’s requirements, such as geographical or legal presence. These checks help prevent fraud, ensure secure registration, and meet registry policy requirements*. * These checks are not just best practices — they are required under ICANN policies. Under the Registrar Accreditation Agreement (RAA), registrars must verify contact details. They may also request government-issued ID to confirm identity when needed. The WHOIS Data Reminder Policy further requires annual confirmation of registrant information. Note: Document requests are a standard industry practice and do not indicate any wrongdoing on the customer’s part. Some domain names, especially country-code TLDs (like .ph, .jp, or .sg) or industry-specific extensions, require documents to verify the registrant’s identity. Documents may be required to: • Prevent fraud or identity misuse • Ensure legal or local presence requirements are met • Comply with ICANN and registry policies What documents might be required? The required documents vary depending on the domain extension and registrant type. Examples include: • Valid government-issued ID (passport, driver’s license, etc.) • Business registration documents (for company domains) • Proof of address or legal presence in a country (for ccTLDs) How to submit your documents securely? To protect your personal information: • Only submit documents through a support ticket. Files uploaded via tickets are stored securely and will be deleted at your request. • Do not send your ID through LiveChat or email. These channels are not secure for document handling. Why is an order held on fraud alert? An order alert appears when your domain registration requires further verification or documentation. Learn more about order alerts here.

The .PH domain, the official country-code top-level domain (ccTLD) for the Philippines, is often priced higher than generic domains like .com or .net. This is due to a combination of factors, including its strong demand within the local market, limited availability of premium names, and the pricing policies set by the registry responsible for managing .PH domains. Key points to consider Local market focus: The .PH domain caters to individuals, businesses, and organisations operating in the Philippines. Prices for sought-after domain names can rise with demand concentrated within the country. Brand recognition: A. PH domain is a valuable branding tool for companies aiming to establish a strong local presence. This added desirability contributes to its higher pricing. Registry control: The wholesale rates the domain registry sets significantly influence the pricing of domain extensions. In the case of .PH, the registry may set higher prices than generic domain registries. You may refer to our domain registration page to check for the availability and pricing of our.PH domain.

No, there are generally no special requirements for registering a .PH domain. Anyone, whether an individual or a business, from any country, can register for a .PH domain without needing to provide specific documents or meet residency requirements. While the .PH domain extension is primarily associated with the Philippines and is often used by individuals, businesses, and organisations linked to the country. It is open for registration to everyone. Registrants must, however, comply with the registry’s rules and terms of service. Examples of .PH domain use • Personal websites: Individuals creating blogs or portfolios with ties to the Philippines may choose a .PH domain to reflect their identity or heritage. • Businesses targeting Filipino audiences: Companies aiming to establish a local presence in the Philippines often use .PH domains to signal their relevance to the market. • E-commerce platforms: Online stores catering to Filipino customers frequently use .PH domains to build trust and emphasise their focus on the local market. • Local organisations and NGOs: Nonprofits and community groups based in the Philippines often opt for .PH domains to enhance their local credibility. Additional considerations • Keyword relevance: Choosing a domain name with relevant keywords can improve visibility in search results, especially for local searches. • Pricing for.PH domains: The registration and renewal costs for.PH domains are higher than for other domain extensions. This reflects the unique pricing structure associated with .PH domains. You may click here to understand why.PH domains are priced higher. • Brand protection: If you already own other domain extensions (e.g., .com or .net), consider registering the .PH version to protect your brand identity.

When registering a domain name with Z.com, you should follow a few considerations and rules to ensure it is effective, memorable, and compliant with domain registration standards. • Eligibility: Some domain extensions may have specific eligibility requirements. For example, certain country code TLDs (ccTLDs) may be restricted to entities within or associated with a country. • Length: The number of characters that can be registered with Z.com is 3 to 63 (excluding the TLD). • Character restrictions: Use only letters (a-z), numbers (0-9), and hyphens, but domain names cannot start or end with a hyphen, and double hyphens are not allowed. A hyphen (-) cannot be used as the first or last character, nor can it be used in the 3rd or 4th positions of the domain. • Restricted terms and trademarks: Ensure the domain does not infringe on existing trademarks or include terms restricted by the registry due to trademark issues or policies or because they are offensive or inappropriate, as this can lead to legal disputes and the loss of the domain. If you want to register a domain name with us, visit the domain registration page on our website.

A premium domain is a high-quality domain name considered valuable due to its characteristics, such as being short, memorable, keyword-rich, or brandable. These domains are often more expensive than standard domain names because of their perceived value, potential for high traffic, and market demand.    

How much does it cost to purchase a premium domain?

If you want to purchase a premium domain with us, visit the premium domain page on our website.

Note: The premium seal will appear when you search for a keyword on Z.com.

What are the benefits of buying a premium domain?

Purchasing a premium domain can offer several advantages, especially for businesses and individuals looking to establish a strong online presence. • Length and simplicity – Short, simple, and memorable premium domain names are highly valued for their ability to boost recognition, enhance credibility, and make ads for products and services more effective. • Memorability – Easy-to-remember, catchy domain names are highly valuable because they enhance recall, encourage sharing, and boost word-of-mouth marketing. • Marketability – Premium domains are highly brandable, helping businesses establish a strong and unique online presence, protect their brand identity from competitors, and appear more trustworthy, encouraging users to visit their website. • Search engine optimisation – Choosing the right premium domain with relevant keywords or exact search phrases can enhance SEO, attract more customers, improve click-through rates, and achieve higher rankings by making your brand more visible and appealing online.

Are premium domain renewal fees too high?

The initial registration cost of a premium domain is high, but the renewal fee is the same as a regular domain.

Note: Prices are subject to change, and the displayed price may vary considerably. On our full TLDs pricelist, you can​​ check the domain prices for registrations, renewals, and transfers over multiple years (up to 10 years).

Can I use it immediately after completing the application?

After applying for a premium domain, the time it takes for the domain to be handed over to you will vary depending on the domain. It can be completed on the same day at the earliest, but depending on the domain, it may take up to two months. Please wait for the completion notification, which we will send you by email.

Can I cancel or get a refund after completing my application?

Cancellations are impossible once your application is complete, so we cannot offer changes or refunds.

Note: Even if the delivery has not been completed, we cannot accept cancellations as the registration process is already underway when the application is completed.

After successfully registering and checking out of a new domain, it should appear in your Z.com Client Area as Active on the right-hand side under Status. In this case, the newly registered domain is activated and available for use immediately.

Note: Sometimes, a newly registered domain may not be activated and ready for use, appearing with the status Pending Registration. You may refer here for a guide on activating your domain that is still pending registration.

After successfully registering a new domain, you will also receive a verification email from Onamae.com, our domain registrar, to the domain’s registered email address, asking you to verify it by the stated deadline. Kindly search for emails sent to you by either the sender [verification-noreply@onamae.com] or [onamae.com] to verify and ensure that you are the owner of the domain in question. Then, as it is a legitimate email, click on the provided link to complete the verification process and prevent the domain from being suspended or held on client-hold status.

Once a domain is registered successfully, it remains active until its expiration date. If you no longer want to use the domain, you may leave it until it expires. However, ensure that you have turned off the auto-renew so the domain will not automatically renew near its expiration date.

Note: Expired domain will not be removed from your Z.com Client Area. It will remain under your domains list and tagged as Expired.

The guide video is available for your reference:   A domain in ClientHold status typically indicates that it is temporarily suspended due to a lack of email verification within the given time frame (14 days after registration). The on-hold domain will cease to operate, website and email will not be accessible until the registrant’s email in the WHOIS database has been verified.

Verification email — The Internet Corporation for Assigned Names and Numbers (ICANN) requires the updated contact information to be verified. This often involves the domain registrar sending a verification email to the new contact address to confirm the change. The contact must respond to this verification request to confirm the changes.

When is Email Address Verification Necessary? Domain information verification is the process of confirming the validity of the domain registrant’s email address. Verification is required if any of the following conditions are met: • Newly registered domain (including bulk domain purchase) • Changing the email address of the registrant in the WHOIS information (unverified one) • Transferring the domain from other providers to Z.com

Note: • This applies to all domains except ccTLDs (country code top-level domains). • Once an email address has been successfully verified, it will not require verification again, even if it is used for a new domain.

The procedure has a deadline, and domains that have not completed the verification by the deadline will be subject to usage restrictions. How do we resolve the ClientHold status? An important email requiring verification was sent to the email contact listed on the domain’s WHOIS record. After a set amount of time (14 days), with no response from that email, the registrar suspended the domain entirely by setting it into ClientHold status. To activate the domain under pending (ClientHold) status for: 1. Newly registered domains Verify your email using the verification email received in the email address you used upon registration. 2. Recently modified domain contact Locate the email received in the inbox of the new email address you updated to confirm the contact change information.

Note: As per ICANN policies when you update your domain’s contact information, email address verification is necessary.

3. Recently transferred domain Confirm the accuracy of your domain contact information. If changes are necessary, follow the instructions on updating your domain contact information. Click here and choose the option to send the email confirmation to the [New Registrant] and [Current Admin] contacts. Two identical emails will be sent for verification. Please ensure you can access the email you used to set up your domain contact information. Details of the verification email

Sender email address (From)    : verification-noreply@onamae.com Destination email address (To) : The registrant’s email address registered in the domain’s WHOIS information Email Subject Before restriction : [IMPORTANT] Request for Email Address Validation After restriction    : [IMPORTANT] Notification of Suspension of Domain Name Registration After verified successfully : [IMPORTANT] Your Email Address Verified Successfully

Once accepted and the steps in the verification link are followed, do allow some time for our registrar to update and remove the ClientHold status.

* Kindly check for emails within your spam/junk folder if there are none within your inbox.

Note: Ensure you have access to the email registered at your Registrant and Admin Email to receive the email confirmation to update your domain contact information. If you are still unable to locate the email, please feel free to contact us, and we will resend it to you. Click here for a guide on updating domain WHOIS/contact information. By changing your WHOIS information, emails will be automatically resent to the new email address.

When you register a new domain with Z.com and the registration is successful, the domain should appear as Active in your Z.com client area’s domains menu. This indicates that the domain is activated and ready for use. Occasionally, it may appear with the status Pending Registration. In some cases, a newly registered domain may not be activated and ready for use, appearing with the status Pending Registration. This can happen for various reasons, but the most common ones are: 1. Account information needs to be updated 1.1 Account information contains invalid characters or symbols Non-English or special characters are included in your account information (our system only allows a-z, A-Z, 0-9). Please ensure that your account details are written using only English alphabet letters. 1.2 Account information is too long or incorrect, and the account address is too lengthy and unverifiable for registration Too long information on your Address 1. Please split your contact address information into Address 1 and Address 2 fields. Once you have accessed your Z.com Client Area, right side drop-down menu > Account Details > update your Address information accordingly > Save Changes. You may also click here for a guide on updating your Z.com account profile information. 1.3 Phone number is too long or incorrect Ensure that the phone number in your account details is correct. Note: In all the above cases, please correct your account information. Once updated, contact our customer support team through LiveChat or by sending us a live ticket for domain activation. 2. The domain is already registered somewhere else (even though the invoice has been generated and payment has successfully gone through) In this case, kindly provide our customer support team with a new domain name as a replacement. 3. Unpaid invoice due to bank transfer selected as the payment method For bank deposits/transfers, our accounts team needs to verify the payment first before manually processing the order. In this case, kindly provide our customer support team with a screenshot of your transaction slip. 4. Some premium domains that Z.com does not support You have registered a specific premium domain with a domain extension that is currently not supported. Note: A premium seal will appear when a premium domain is searched. Also, please note that the premium domain will not be activated once paid. It takes time to register. The first registration price is higher for premium domains, but the renewal price is the same as that of a common domain. For example, the registration price of 4trip.com is PHP 1,007,888, and the renewal price is PHP 580.00 (up-to-date price; prices vary depending on any ongoing promotions, discounts, or changes). If you are still unsure how to handle this, do not worry. Our customer support team is here to assist you. Simply contact us through LiveChat or by sending us a live ticket. Provide us with your Z.com account name, email address registered on/used to log in to your account, or invoice number.