Example : 

How to set up an email or change my account settings.

How to Set Up DNS Records If Your Domain Is Registered With Another Provider

If your domain is registered with another provider, you can still connect it to Email Hosting. You do not need to transfer or repurchase the domain — you only need to point it to our servers, either by changing its nameservers or by adding a specific set of DNS records at your current provider.

This guide shows you how to connect your domain using either method, along with common mistakes to avoid and how to verify everything is working.

Note:
• You only need to complete one of the two methods below, choose one.
• Before you start, review and update your existing email related DNS records (MX, SPF, DKIM, DMARC) to match the new record to avoid conflicts.
• Changing nameservers overwrite your entire DNS zone. If you use other services on this domain (example a website), copy and save your website A record to avoid downtime.
• DNS changes can take a few minutes up to 48 hours to propagate.

 

Your Domain Method 1 Change nameservers Method 2 Add DNS records manually Email Hosting Connected Mail works once DNS records propagate

 

Table of contents

  1. Change Your Nameservers
  2. Add DNS Records Manually
  3. Common Mistakes to Avoid
  4. How to Verify the Setup
  5. FAQ

Change Your Nameservers

Method 1. Simple and easier option. Domain DNS management will be handle with us.

  1. 1. Log in to your domain dashboard, to where your domain is registered.
  2. 2. Find your domain’s nameserver or DNS management settings.
  3. 3. Replace the existing nameservers with the following:
    ns-wh1.web.z.com
    ns-wh2.web.z.com
  4. 4. Save the changes.
  5. 5. Done! Once the nameserver change propagates, your domain will use our DNS and Email Hosting will connect automatically.

Add DNS Records Manually

Method 2. Use this option to keep managing your domain DNS at your current provider. Manually adding your DNS is recommended when you already have services configured with your current DNS provider example your website.

  1. 1. Log in to your domain dashboard, to where your domain is registered.
  2. 2. Find your domain’s nameserver or DNS management settings.
  3. 3. Add the following DNS records. Replace yourdomain.com with your actual domain name:
  4. Type Name / Host Value Priority
    A mail.yourdomain.com 192.168.1.1 —
    MX yourdomain.com mail.yourdomain.com 0
    TXT (DKIM) default._domainkey.yourdomain.com v=DKIM1; k=rsa; p=<your unique public key> —
    TXT (SPF) yourdomain.com v=spf1 mx a ip4:1.1.168.192 include:mailrelay01.pht1.mail.yourdomain.com ~all —
    TXT (DMARC) _dmarc.yourdomain.com v=DMARC1; p=none; —
  5. Note:
    • Your DKIM key is unique and intended only for your domain it is generated when Email Hosting is set up. Do not reuse another domain’s key.
    • Some DNS providers auto-append your domain to the Name/Host field. If record is not accepted, check for duplicate entry (example mail.yourdomain.com.yourdomain.com).
  6. 4. Save the changes.
  7. 5. Done! Once the records propagate, you can verify the setup using a DNS lookup tool such as MXToolbox, or by sending a test email.

Common Mistakes to Avoid

• Keeping old mail records in place. Two MX records for the same domain will cause mail delivery conflicts, make sure to remove old settings.
• Splitting the DKIM record into two TXT entries. The DKIM entry must be a single TXT record made up of double-quoted strings. To split your DKIM, please refer to the guide on How to split and add your DKIM record.
• Adding a second SPF record instead of merging. A domain can only have one SPF (v=spf1) TXT record. If you have existing SPF for another mail service, merge the new SPF to the existing record rather than adding a new one.
• Forgetting the trailing subdomain on DKIM/DMARC. These records need to be added specifically default._domainkey and _dmarc, not the bare domain.
• Checking too soon. DNS changes can take at least 24–48 hours to propagate.

How to Verify the Setup

1. Use a DNS lookup tool (such as MXToolbox or whatsmydns.net) to confirm the MX, A, and TXT records are visible publicly.
2. Send a test email to an address on your domain and confirm it arrives.
3. Send a test email from your domain to a service like mail-tester.com to confirm SPF and DKIM are both resolving.

FAQ

Do I need to do both Method 1 and Method 2?
No — choose one. Changing nameserver is easier to set up but, we will take over your DNS management. Adding records manually keeps your existing DNS setup intact.

Will this affect my existing website?
Only if you use Method 1 (nameservers) you may need recreate your website’s DNS records on our side to resolve. Method 2 doesn’t touch any records other than the ones you add.

How long until email starts working?
Usually within a few hours, but it can take up to 48 hours for the DNS to fully propagate online.

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