The guide video is available for your reference:   Email accounts allow you to create a professional email address using your own domain name, such as you@yourdomain.com, to send and receive emails for personal or business communication. Having a domain-based email address helps build credibility and presents a more professional identity than using free email services. In Z.com, you can create an email account either through cPanel or directly from the Z.com Client Area, depending on your preferred method of access. This guide will show you how to create an email account using both methods. Note: • Ensure that you have an active web hosting plan with access to cPanel. If you do not yet have one, you can compare the available plans that we currently offer on our Web Hosting page and choose the one that best suits your needs. • Email account creation in cPanel and Z.com Client Area may have slight differences in available features or interface. • Make sure your domain is properly connected and active before creating an email account. • The number of email accounts you can create depends on your hosting plan. Some plans include a limited number of email accounts, while higher-tier plans may offer unlimited email accounts.    

1. Create an email account in cPanel

1. Access cPanel directly through your Z.com account. 2. Once you have reached the cPanel dashboard, locate Email Accounts under Email. 3. On the Email Accounts page, click + Create on the right. 4. Upon being redirected to the Create an Email Account page, configure the following settings: • Username: Enter your desired username for the email account. The email address will be created using this username and your domain name (for example, username@yourdomain.com). • Password: Enter your preferred password for the email account, or click Generate to create a secure password automatically. You may also customise the generated password settings, such as password length and character types (letters, numbers, or symbols), if needed, using the drop-down menu option next to Generate. - Optionally, you can select Send login link to alternate email address. and enter an alternate email address to receive notifications and password reset instructions for the email account. • Optional Settings: Here, you may configure additional settings such as email storage space, automatic folder creation for plus addressing, and sending a welcome email with mail client setup instructions. 5. Once done, click + Create. 6. Done! Successfully creating an email account should look like the following, with the success prompt. After being redirected back to the Email Accounts page, the newly created email account should appear in the list of existing email accounts.

2. Create an email account from the Z.com Client Area

1. Go to our Sign-in page. 2. Enter your Email Address and Password, and proceed to log in. 3. Aligned with your web hosting service, click Manage Product. 4. On the Product Details page, scroll down to the Quick Create Email Account section. Here, you can enter your desired email account name (which will appear before @yourdomain.com) and password. Once done, click + Create to create the email account. 5. Done! Successfully creating an email account should look like the following, with the email account created successfully prompt. 6. To access and manage the newly created email account, simply click Email Accounts in the Quick Shortcuts section. 7. A new tab will open, redirecting you to the Email Accounts page in cPanel, where you can view a list of all email accounts created under the same domain.

When an email cannot be delivered, it “bounces” back to you with an error message. Bounces are an unavoidable part of email sending, especially for bulk or mass messages, and each bounce notification includes a code explaining why it happened. While occasional bounces are normal, repeatedly sending emails to addresses that bounce can harm your sender reputation and signal to email providers that your messages may be unwanted or spam. This guide will review the most common bounce codes and how to handle them so your messages can get through. What is a bounce error message? A bounce error message is an automated reply from the recipient’s email server explaining why your message was not delivered. It usually contains: • A status code (e.g., 550, 421, 5.1.1) • A short description of the problem • Sometimes a suggestion for how to fix it These codes are sometimes called SMTP reply codes or email bounce codes. Common email bounce codes 550 – Hard Bounce: The recipient’s email address does not exist or cannot receive mail. 552 – Hard Bounce: The recipient’s mailbox is full and cannot accept new messages. 554 – Hard Bounce: Message rejected by the recipient server (often due to spam filters or blocklists). 421 – Soft Bounce: Temporary server issue, try again later. 450/451/452 – Soft Bounce: The recipient’s server is busy, the mailbox is temporarily unavailable, or the storage limit has been reached. 5.1.1 – Hard Bounce: Email address not found (invalid or misspelt). Hard Bounce versus Soft Bounce Hard Bounce: Permanent failure. The message will never be delivered unless you correct the issue (e.g., wrong email address). Soft Bounce: Temporary failure. Delivery might succeed if retried later (e.g., the recipient’s mailbox is temporarily full). How to handle bounce mail? 1. Read the bounce error message carefully • Look for the SMTP code and description to understand the cause. 2. If it is a hard bounce • Check for typos in the recipient’s email address. • Remove invalid addresses from mailing lists. • If the domain no longer exists, contact the recipient via another method. 3. If it is a soft bounce • Wait and try sending again later. • If the issue persists, contact the recipient to check their mailbox or server. 4. Check your own sending reputation • Avoid spam-like subject lines or content. • Ensure your domain has proper SPF, DKIM, and DMARC records. • Verify you are not on an email blocklist. 5. For bulk senders • Use a reputable email marketing platform that manages bounce handling automatically.

If you are experiencing difficulties with your cPanel email account, rest assured that you are not alone. Many users encounter similar issues, often traced back to email authentication settings (like DMARC or DKIM) or mistaken spam flagging. Common causes of email delivery issues The following are two of the most frequent causes: 1. Your email activity was flagged as spam If you send emails that resemble spam, even unintentionally, your email account or domain might get temporarily blocked or have its sending rate reduced. This can affect both outgoing and incoming email. Common triggers include: • Sending bulk emails from personal mail accounts • Using suspicious or misleading subject lines • Including unverified links or attachments • A sudden spike in sending volume What you can do: • Avoid using personal mailboxes for marketing or mass emails • Use clean, honest subject lines and content • Check if your IP or domain is blacklisted using tools like MXToolbox 2. Invalid or missing DNS records (DKIM, DMARC, SPF) To protect against spoofing and phishing, most email servers use DNS authentication records like DKIM, DMARC, and SPF. If any of these are missing or misconfigured, your emails may: • Be rejected by the recipient servers • Land in the spam/junk folder • Fail to send entirely What you can do: • Log in to your cPanel account • Navigate to: Email > Email Deliverability • Review the status of: - SPF (Sender Policy Framework) - DKIM (DomainKeys Identified Mail) - DMARC (Domain-based Message Authentication, Reporting, and Conformance) If you see any errors or warnings, click Repair next to each to correct them automatically. Quick troubleshooting checklist • Check that your mailbox is not full • Confirm you are using the correct email settings (IMAP/SMTP or Webmail) • Make sure your domain name is active and not expired • Try sending from a different IP or network (in case your current IP is blocked) • Review bounce-back or error messages for specific clues

The cPanel email forwarder feature automatically redirects incoming emails from one address to another. This simplifies email management by consolidating messages from multiple addresses into a single inbox or forwarding them to different recipients. It is beneficial for scenarios like forwarding emails from an old address to a new one, managing multiple business email addresses by directing them all to a single account or allowing multiple addresses to receive the same email without creating separate accounts for each. 1. Access cPanel directly through your Z.com account. 2. Once you have reached the cPanel dashboard, locate Forwarders under Email. 3. From the Managing drop-down menu, select the domain where the email address is created. Once done, click Add Forwarder. 4. Fill in the Address to Forward (the email address username, without the domain name) and Forward to Email Address (the email address to which the emails will be forwarded) fields. From the Domain drop-down menu, confirm the domain of the email address you want to forward. Once done, click Add Forwarder. 5. Done! Successfully creating and setting up an email forwarder should look like this.

To configure your domain email with third-party services, you will need the correct configuration details. There are two ways to view your email settings: (1) welcome email and (2) cPanel dashboard.

Note: The welcome email will be automatically sent to your email inbox.

   

1. View your email settings in the welcome email

1. Access your email account through the Webmail application from the browser. 2. You will receive a welcome email with the Subject: [yourdomain.com] Client configuration settings for “example_email@yourdomain.com”. 3. Open the email. You can find the email settings under Mail Client Manual Settings.

2. View your email settings in the cPanel dashboard

1. Access cPanel directly through your Z.com account. 2. Once you have reached the cPanel dashboard, locate Email Accounts under Email. 3. Aligned with the email account for which you want to view the email settings, click Connect Devices. 4. You can find the email settings under Mail Client Manual Settings.

You can easily import your domain email into your Outlook inbox using the Add an Account feature. This allows you to check and manage emails from your Outlook account and domain email in one place, directly from your Mac. Like other email clients, Outlook for Mac allows you to seamlessly add and manage multiple email accounts from a single interface.    

1. Set up your email in Outlook using IMAP

Getting started Before you start, make sure you have these things in place: • Outlook email application and account. • Your domain email address. • Email client configuration settings (you can find the configuration settings under Connect Devices, aligned with your domain email address in cPanel*) * cPanel > Email Accounts > Connect Devices, aligned with your domain email address > Mail Client Manual Settings. 1. Open Outlook from your Applications folder or the Dock. Then, click Settings at the top left of the Outlook menu. 2. Click Accounts. 3. On the bottom left, click the + drop-down menu to Add an Account. 4. Enter your domain email address and click Continue. 5. Select IMAP (or POP). IMAP is recommended as it keeps your emails synced across all devices. 6. Click Sync directly with IMAP. 7. Outlook may automatically detect your account settings at this point, so the email address and username are already filled in (if not, type them in). Your username is the same as your email address. Enter your email account password and click Add Account. 8. You should now be able to send and receive emails from your domain email address using Outlook for Mac. Click Done to start using your email.

2. Set up your email in Outlook using POP

1. Follow steps 1 to 4 from above (1. Setting up your domain email account in Outlook using IMAP). 2. Click Not IMAP?. 3. Select POP. 4. Outlook may automatically detect your account settings at this point, so the email address and username are already filled in (if not, type them in). Your username is the same as your email address. Enter your email account password and click Add Account. 5. You should now be able to send and receive emails from your domain email address using Outlook for Mac. Click Done to start using your email.

If you use Outlook, you can easily import your domain email into your Outlook inbox using the Add Account feature. This allows you to check and manage emails from your Outlook account and domain email in one place, just like an email client. You can add multiple email accounts and manage them from your Outlook interface.    

1. Set up your email in Outlook using IMAP

Getting started Before you start, make sure you have these things ready: • Outlook email application and account. • Your domain email address. • Email client configuration settings (you can find the configuration settings under Connect Devices, aligned with your domain email address in cPanel*) * cPanel > Email Accounts > Connect Devices, aligned with your domain email address > Mail Client Manual Settings. Setting up your domain email account in Outlook using IMAP:

Note: IMAP settings might be more convenient for checking email because all your messages are on the server. However, if not managed properly, they could lead to server resource usage problems in the long run.

1. Open and launch the Outlook email application. At the top right, ensure you are on the File tab to get the Account information. 2. Click on the Account Settings drop-down menu and click Account Settings. 3. In the middle right area, click New. 4. Enter your domain email address and ensure the Let me set up my account manually option is selected. Once done, click Connect.

Note: The email client will try to set up your account automatically. However, if the automatic installation is not working, you can manually configure it.

5. Choose and click IMAP from the selection. 6. Enter and make sure that the incoming and outgoing mail server and its corresponding Port Number settings are correct. To confirm the settings, please check and locate the Mail Client Manual Settings at cPanel. Once done, click Next to continue. 7. Enter your email account password in the field, then click Connect. 8. Wait for the setup to complete. Once the email connection is established, a confirmation page will be displayed, like the image below. Click Done to finish the setup.

2. Set up your email in Outlook using POP

Note: POP3 would reduce the server’s workload by storing your emails locally on your computer instead of on the server.

1. Open and launch the Outlook Email application. At the top right, ensure you are on the File tab to get the Account information. 2. Click on the Account Settings drop-down menu and click Account Settings. 3. At the top right, click New. 4. Enter your domain email address and ensure the Let me set up my account manually option is selected. Once done, click Connect. 5. Click POP. 6. Enter the password for your domain email address and click Connect. 7. If you wish to add another domain email address, enter it and ensure the Let me set up my account manually option is selected before clicking Next. Otherwise, click Done. 8. When redirected back to your Account Settings page, click on your domain email address, which has been successfully added. 9. Enter the password for your domain email address and click Connect. 10. Fill in the details accordingly (Server and Port), and ensure you enter the correct mail server and port information. Once done, click Next. Done! You can now use Outlook to send messages using your custom domain email address.

You can use the Gmail interface to send and receive emails using an email account you create with your domain. This feature allows you to check and manage emails from both accounts in one place, like an email client (such as Outlook, Thunderbird, Mac Mail or other email applications), by setting up your domain’s email address as a POP3 account in your Gmail account. Before you start, make sure you have these things in place: • Your email credentials (username and password). To create an email account in cPanel, refer to this guide. • You will also need your POP and SMTP settings. Your email settings are in your cPanel > Email Accounts > Connect Devices, aligned with your domain email address > Mail Client Manual Settings. • Your free Gmail account. Getting started    

Setting up your domain email account in Gmail

1. Log in to your Gmail account. At the top right, click the Gear Settings icon, then click on See all settings.

2. Go to the Accounts and Import tab and click Add an email account.

Note: Enter the email address you created for your domain and click Next.

3. Enter the email address you created for your domain and click Next.

4. Ensure the Import emails from my other account (POP3) option is selected before clicking Next.

5. Fill in the details accordingly and ensure you enter the correct mail server and port information. When using the secure SSL/TLS settings, select Port 995 from the drop-down menu. You may also check/uncheck boxes for the options below according to your preferences. Once done, click Add Account.

6. After your domain email account has been added, you will be prompted with the option to send emails as this address. If you only need Gmail to receive emails, select No, and you will be all set. But if you want to receive and send messages, select Yes and continue to the next part.

Note: If you do not want to send emails for your domain through Gmail, select No, exit the settings, and you will be done.

7. Enter your name and leave the treat as an alias box checked. This way, you can manage incoming and outgoing messages from the same inbox as your current Gmail address. Once done, click Next Step.

8. Fill in the details accordingly. These are the outgoing server configuration settings. When using the secure SSL/TLS settings, select Port 465 from the drop-down menu. Once done, click Add Account.

9. Go to your inbox and open the verification email. Click the confirmation link to confirm your request to connect your POP email to the Gmail application.

Verify your email connection setting

A confirmation email will be sent to (1) cPanel webmail and (2) Gmail inbox. Please see below and decide the best option for you to verify the connection. Then, start using Gmail for your email communication. Two ways to verify your Gmail connection setting: (1) Verifying connection through Z.com default webmail dashboard. 1. Log in to your email account via webmail and locate the Gmail Confirmation email. Open the email, then process the confirmation by clicking the URL provided.

(2) Verify from the link sent to your Gmail account. 1. In your free Gmail account inbox, locate the Gmail Confirmation email, then proceed with the verification process.

Done! Your domain’s email address will appear under Send and Check Mail in the other accounts section. You can now send and receive messages using your Gmail.

IMAP (Internet Message Access Protocol) and POP (Post Office Protocol) are different methods for accessing and managing emails on remote computers. IMAP Email Server Setting configuration stores emails on a server and then syncs them across multiple devices. This is preferred by customers due to its accessibility. IMAP is more advanced than POP3 and allows you to access your email anywhere and on any device. However, this setting can accumulate email data from the server, which may cause the server resource limit to be reached due to email data. Use IMAP if: • You work from multiple devices (phone, laptop, tablet, etc.) and use different email clients. • Sent and received mail is stored on the server until the user permanently deletes it. • You have a good internet connection and no issues with limited storage space. Pro: Accessible from multiple devices. Con: May deplete server disk allocation. POP3 Email Server Setting downloads emails from a server to a single computer, making them only accessible on that specific device. On the brighter end, the POP3 setting can clear your email data from the server. Customers can access email offline when the internet is not available. Use POP3 if: • You only work on a single dedicated device and use one email client. • You want to save the email data on a local device to access it offline and back up. • You receive a large number of emails. • Your internet connection is not stable. Pro: Server resources disk allocation will not be deflated. Con: New emails are not saved on the server once downloaded from the email application.

The steps below allow you to update the time zone and date format used in Roundcube Webmail directly from your cPanel. 1. Access Roundcube directly through your cPanel. 2. Once you have reached the Roundcube Webmail, click Settings. 3. Under Settings > Preferences, click User Interface. 4. Select your desired time zone from the Time zone drop-down menu.

* The Auto time zone uses the server’s time zone, not the user’s.

5. Select your desired date format from the Date format drop-down menu. 6. Once done, click Save.